Orders & Delivery

Ordering

Orders can be placed directly on our secure website and paid via credit card using eWay, PayPal, money order, or Electronic Funds Transfer. Alternatively, please contact us if none of these options suit you. Please note that you do not require a Paypal account to pay via Paypal.

Delivery

If buying a gift or hamper for a new mum and baby we recommend you send it home rather than to the hospital. Often mums and bubs have very short stays and even with our fast turnaround times, many of them have ventured home before their gift arrives. Better to be safe!

Shipping - Australia Post / Couriers

We use a combination of Australia Post and couriers to send our parcels. Both provide prompt, efficient service. Should you not be happy with the service provided by the delivery company used for your order, please contact us.

International Shipping

We are happy to ship internationally. All international orders are sent via standard Australia Post Air Mail. Delivery times vary, but on average take approximately 10-20 business days. Any loss/damage will not be covered unless insurance is taken on your parcel. Please note in the additional comments section during checkout if you would like insurance added to your order. Should you require receipted delivery (this includes a tracking number and your parcel being signed for on delivery) please contact us to arrange payment of the additional postage charges required.

Postage Costs

Australia wide receipted delivery is charged at a flat rate of:

Timing

Is your order a gift? We will happily attach a gift tag, with your personalised message - just write your note in the additional comments section during checkout. We can also gift wrap your order so it looks even more gorgeous, for a small charge of $4. Gift Wrapping includes gift wrap and tag/small card. Want something even more divine, simply select to add a carry case in your preferred size when selecting gift wrapping at checkout. Please note if your item does not fit in your selected carry case we will contact you to arrange an upgrade or if necessary arrange an alternate wrapping.

Pricing

Prices are displayed in AUD and are inclusive of GST. Our prices are indicative of Sydney metropolitan prices. Wherever possible our prices are less than retail in appreciation of you shopping with us. If you find a product advertised at a lower price, please contact us with the details and we will investigate and endeavour to match that price (offer excludes sales or discontinued lines).

We reserve the right to change prices without notice.

Product Availability

'Out Of Stock' Items

If an item is displayed as 'More Soon!', please contact us to express your interest, as we may be waiting on a delivery, or alternatively may be able to place a special order for you. Occasionally, an item you order may be out of stock. In the rare event that this occurs, we will contact you as soon as possible upon receipt of your order.

SALE items

These items are not able to be exchanged or refunded. Also, during store sale periods, exchanges/ credit notes are not available for 'change of mind'. Sale items are available for a limited time, or until sold out.

Colours

Please understand that how colours are depicted can vary depending on the quality of your monitor. If you are unhappy with an item selection, please refer to our returns and exchanges policy for more information.

Questions

Should you have any questions regarding your order, or any of our products,  please contact us via email,  or on 0406 170 781.

All queries will be answered during business hours as soon as possible. Out of business hours, emails are checked regularly and will be attended to as required. All NSW Public Holidays are gratefully observed, therefore, orders made on these days will be shipped the following business day.