Orders & Delivery

Ordering

Orders can be placed directly on our secure website and paid via credit card using eWay, PayPal, money order, or Electronic Funds Transfer. Alternatively, please contact us if none of these options suit.

Delivery

We ship all domestic orders via receipted delivery to ensure your parcels arrive safely. Should you not be home to sign for your parcel, a collection card will be left for you to pick it up at your local post office, or to arrange redelivery in the case of a courier.

If buying a gift or hamper for a new mum and baby we recommend you send it home rather than to the hospital. Often mums and bubs have very short stays and even with our fast turnaround times, many of them have ventured home before their gift arrives. Better to be safe!

Shipping - Australia Post / Couriers

We use a combination of Australia Post and couriers to send our parcels. Both provide prompt, efficient service. Should you not be happy with the service provided by the delivery company used for your order, please contact us.

International Shipping

We are happy to ship internationally. All international orders are sent via standard Australia Post Air Mail. Delivery times vary, but on average take approximately 4- 10 business days. Any loss/damage will not be covered unless insurance is taken on your parcel. Please note in the additional comments section during checkout if you would like insurance added to your order. Should you require receipted delivery (this includes a tracking number and your parcel being signed for on delivery) please contact us to arrange payment of the additional postage charges required.

International orders are exempt from 10% GST. This will be deducted from your order total during checkout, once your delivery address is known.

Please contact us should you require insurance or receipted delivery on your parcel.

Postage Costs

Australia wide receipted delivery is charged at a flat rate of:

$7.50 for all parcels

$9.50 for Express Delivery

Orders over $150 are eligible for FREE SHIPPING - only available on orders shipped within Australia. Order total must equal to or exceed $150 for shipping to be removed.

International Delivery via Australia Post Air Mail:

Flat rate delivery is available as follows (insurance and receipted delivery are extra upon request) -

New Zealand - $15

Asia/Pacific - $18

Canada/USA - $25

United Kingdom - $25

Europe - $25

Should your order be unusually heavy or bulky, then we will contact you regarding any extra postage costs prior to sending your order. Delivery charges for heavy or large parcels are based on the size and cubic weight of the parcel. In addition heavy and bulky items are not shipped via Express Post. Should you require an item urgently that is considered large or bulky, please contact us for additional shipping costs.

EXPRESS SHIPPING

Please place your order by 12pm to guarantee same day shipping. Orders placed after 12pm which select Express Shipping will still be sent via express post, however they may not ship until the next business day.

Timing

Design Child dispatches parcels within 24-48 hours of receiving cleared payment, providing all ordered items are in stock. We will always notify you if for some reason there is a delay in the delivery due to stock availability.

Gifts/ Wrapping

Is your order a gift? We will happily attach a gift tag, with your personalised message - just write your note in the additional comments section during checkout. We can also gift wrap your order so it looks even more gorgeous, for a small charge of $4. Gift Wrapping includes gift wrap and tag/small card.

Pricing

Prices are displayed in AUD and are inclusive of GST. Our prices are indicative of Melbourne metropolitan prices. Wherever possible our prices are less than retail in appreciation of you shopping with us. If you find a product advertised at a lower price, please contact us with the details and we will investigate and endeavour to match that price (offer excludes sales or discontinued lines).

We reserve the right to change prices without notice.

Product Availability

Not all products displayed online are available for immediate delivery. Items that carry wait times may take up to 6 weeks to fill. Similarly, Red Plum Linen is made to order and usually takes up to 10 days. We encourage you to order well in advance of their required date, especially during peak times, such as Christmas, when popular items sell out.

We are happy to hold orders that have been paid for until they are required, providing it is no longer than 6 - 8 weeks.

Please contact us prior to placing your order to confirm a delivery turnaround time, if an item is required by a specific date.

'Out Of Stock' Items

If an item is displayed as 'More Soon!', please contact us to express your interest, as we may be waiting on a delivery, or alternatively may be able to place a special order for you. Occasionally, an item you order may be out of stock. In the rare event that this occurs, we will contact you as soon as possible upon receipt of your order.

SALE items

These items are not able to be exchanged or refunded. Also, during store sale periods, refunds are not available for 'change of mind'.

Colours

Please understand that how colours are depicted can vary depending on the quality of your monitor. If you are unhappy with an item selection, please refer to our returns and exchanges policy for more information.

Questions

Should you have any questions regarding your order, or any of our products, please contact us via email, or on 61 3 9894 0073. All queries will be answered during business hours as soon as possible. Out of business hours, emails are checked regularly and will be attended to as required. All Victorian Public Holidays are gratefully observed, therefore, orders made on these days will be shipped the following business day.