Orders & Delivery

Ordering

Orders can be placed directly on our secure website and paid via credit card using eWay, PayPal, money order, or Electronic Funds Transfer. Alternatively, please contact us if none of these options suit you. Please note that you do not require a Paypal account to pay via Paypal.

Delivery

We offer a range of options for the delivery of domestic orders, including Australia Post, Parcel Post, Express Post, and courier services.
 
Receipted/ registered delivery is available, so that you may request a tracking number to track your parcel whilst it is in transit on its way to you.
 
We recommend that customers select registered/ receipted post when placing orders. If you select standard shipping, we will be unable to track your parcel if it goes missing or should it be delayed.
 
Should you not be home to sign for your parcel, a collection card will be left for you to pick it up at your local post office, or to arrange redelivery in the case of a courier.

If buying a gift or hamper for a new mum and baby we recommend you send it home rather than to the hospital. Often mums and bubs have very short stays and even with our fast turnaround times, many of them have ventured home before their gift arrives. Better to be safe!

Shipping - Australia Post / Couriers

We use a combination of Australia Post and couriers to send our parcels. Both provide prompt, efficient service. Should you not be happy with the service provided by the delivery company used for your order, please contact us.


Postage Costs

Australia wide receipted delivery is charged at a flat rate of:

$7.50 for all parcels (standard shipping without tracking for parcels up to 5kg)
 
$8.95 for registered shipping / receipted delivery for parcels up to 5kg (tracking number available on request)
 
$12.50 for Express Delivery for parcels up to 5kg (tracking number available on request)
 
Should your order weigh over 5kg or be unusually heavy or bulky, then we will contact you regarding any extra postage costs prior to sending your order. Delivery charges for heavy or large parcels are based on the size and cubic weight of the parcel. In addition heavy and bulky items are not shipped via Express Post. Should you require an item urgently that is considered large or bulky, please contact us for additional shipping costs.
 
Orders over $180 are eligible for FREE STANDARD SHIPPING*
 
*only available on orders shipped within Australia. Order total must equal to or exceed $180 for shipping to be removed. Free Shipping not available on orders weighing over 5kg or for heavy / bulky orders, special orders or prints.
 
EXPRESS SHIPPING
 
Please place your order by 10am to guarantee same day shipping. Orders placed after 10am which select Express Shipping will still be sent via express post, however they may not ship until the next business day.

International Shipping

We are happy to ship internationally. All international orders are sent via standard Australia Post Air Mail. Delivery times vary, but on average take approximately 10-20 business days. Any loss/damage will not be covered unless insurance is taken on your parcel. Please note in the additional comments section during checkout if you would like insurance added to your order. Should you require receipted delivery (this includes a tracking number and your parcel being signed for on delivery) please contact us to arrange payment of the additional postage charges required.

Please contact us should you require insurance or receipted delivery on your parcel.
International Delivery via Australia Post Air Mail:
 
International delivery is available as follows (insurance and receipted delivery are additional to the prices listed below and a quote may be given upon request) -
 
New Zealand - $25
Asia/Pacific - $30
Canada/USA - $30
United Kingdom - $35
Europe - $38
 
Please note we will contact you if your parcel is larger than a standard parcel size with a shipping quote.
 

Timing

Design Child dispatches parcels within 24-48 hours of receiving cleared payment, providing all ordered items are in stock. We will always notify you if for some reason there is a delay in the delivery due to stock availability. Please note during busy sale periods, there may be delays in processing orders however we will always endeavour to process orders as quickly as possible.
 

Gifts/ Wrapping 

Is your order a gift? We will happily attach a gift tag, with your personalised message - just write your note in the additional comments section during checkout. We can also gift wrap your order so it looks even more gorgeous, for a small charge of $4 (excludes large items). Gift Wrapping includes gift wrap and tag/small card. Want something even more divine, simply select to add a carry case in your preferred size when selecting gift wrapping at checkout. Please note if your item does not fit in your selected carry case we will contact you to arrange an upgrade or if necessary arrange an alternate wrapping.

Pricing

Prices are displayed in AUD and are inclusive of GST. Our prices are indicative of Sydney metropolitan prices. Wherever possible our prices are less than retail in appreciation of you shopping with us. If you find a product advertised at a lower price, please contact us with the details and we will investigate and endeavour to match that price (offer excludes sales or discontinued lines).

We reserve the right to change prices without notice.

Product Availability

Not all products displayed online are available for immediate delivery. Items that carry wait times may take up to 6 weeks to fill (including Furniture items and wall prints/decals). Similarly, some of our linen ranges are made to order and usually take up to 10 days. We encourage you to order well in advance of their required date, especially during peak times, such as Christmas, when popular items sell out.
 
We are happy to hold orders that have been paid for until they are required, providing it is no longer than 6 - 8 weeks.
 
Please contact us prior to placing your order to confirm a delivery turnaround time, if an item is required by a specific date.

'Out Of Stock' Items

If an item is displayed as 'More Soon!', please contact us to express your interest, as we may be waiting on a delivery, or alternatively may be able to place a special order for you. Occasionally, an item you order may be out of stock. In the rare event that this occurs, we will contact you as soon as possible upon receipt of your order.

SALE items

These items are not able to be exchanged or refunded. Also, during store sale periods, exchanges/ credit notes are not available for 'change of mind'. Sale items are available for a limited time, or until sold out.

Colours

Please understand that how colours are depicted can vary depending on the quality of your monitor. If you are unhappy with an item selection, please refer to our returns and exchanges policy for more information.

Questions

Should you have any questions regarding your order, or any of our products,  please contact us via email,  or on 0416 164 306 .

All queries will be answered during business hours as soon as possible. Out of business hours, emails are checked regularly and will be attended to as required. All NSW Public Holidays are gratefully observed, therefore, orders made on these days will be shipped the following business day.